Thank you for placing an order with Big Sky Mohair Cinches!
Following are the terms and conditions that constitute our shipping and return policy:
Shipping Processing Time
Web orders placed for pre-made cinches are processed within 1-2 business days. Orders can be shipped on weekends but delivery will be dependent on USPS hours.
If we are experiencing a high volume of orders, please allow a few extra days for shipments to be processed and delivered. If there will be a significant delay in processing your order, we will contact you via email or telephone.
Domestic Shipping Policy
Shipping Rates & Delivery Estimates
We typically ship via USPS Priority Flat Rate packaging (2-3 day delivery)— shipping rates range from $8 (one cinch/breast collar in a padded envelope, two cinches in one envelope, etc) to $25 for larger orders that require a box. **
** If you require faster shipping methods—please email us to discuss pricing **
International Shipping Policy
We are able to ship anywhere in the world! Please email us for a quote on shipping cost/delivery time frame.
Return/Refund/Exchange Policy
Must be authorized, and are on a case-by-case basis. We can not accept returns on used gear.
Our products are guaranteed against defects in materials and workmanship. It does not cover “wear and tear”, misuse, damage caused by a rodent etc., or a customer error in sizing.
If an exchange is authorized due to a customer sizing error, the cinch much be sent back to us new and unused within 30 days. There will be a 15% restocking fee for those that are authorized, minus the original shipping cost and associated payment platform fees. The customer will be responsible for shipping of replacement product. Lead times on making a replacement cinch will depend on current order wait times.
Please contact us with any questions/concerns. We are committed to making sure you have an excellent experience as a customer!
